If you're not satisfied in any way with your order or you don't need the textbook after all, just return the textbook within 30 days and we'll provide a full refund less the cost of shipping. The start date of the 30-day refund qualifying period is from the time your order is placed. To qualify for your refund, your return package must be postmarked by UPS within 30 days of your order date.
We guarantee delivery of your textbooks no later than the date stated on your order confirmation. If you receive your order later than the delivery date stated, we'll provide a full refund of your shipping costs.
If you're unhappy with the quality of any textbook we rent, we'll immediately ship you another copy by the quickest means available. Just return the original rental textbook to Big Mama within 14 days of the date your replacement book is shipped.
Rentals are intended for multiple users. Keep them in good condition for the next person! As a courtesy to your fellow students, please limit highlighting and do not write in textbooks. Please also guard against loss, theft, or damage.
Big Mama makes every effort to include supplementary materials such as CDs, workbooks, and working online access codes with each rental. Just like buying a used textbook, Big Mama doesn't guarantee that any such accessories will accompany textbook rentals.
Copyright © 2012 Big Mama Student Services Ltd. All Rights Reserved.
